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SHIPPING POLICY

posted on
December 2, 2025

Thank you for choosing JUST ELLIE LLC to purchase your American traditional musical instruments! Below are details of our shipping policy to help you understand your order processing and shipping process:

  1. Shipping Methods
    We partner with several reputable shipping companies, including:
    United States Postal Service (USPS)
    FedEx
    UPS (United Parcel Service)
    Depending on your chosen shipping method and destination, we will select the best shipping company for your order.
  2. Processing Time
    All orders are typically processed within 1-3 business days after payment confirmation.

Once your order is processed, you will receive a confirmation email with tracking information.

  1. Shipping Time
    Shipping time varies depending on your chosen shipping method and destination. Here are typical shipping times:
    Standard Shipping: Typically takes 3-7 business days (within the US)
    Express Shipping: Typically takes 1-3 business days (within the US)
    For international orders, shipping time may be longer, depending on the destination and customs processing time.
  2. Shipping Costs
    Shipping costs will be calculated based on your shopping cart contents and shipping address at checkout and will be displayed on the order confirmation page. We are committed to providing our customers with the most competitive shipping rates.
  3. International Shipping
    We offer international shipping services. International orders may be subject to import taxes and duties in the destination country, and you will be responsible for paying these additional costs. Specific costs and estimated delivery times will be displayed at checkout.
  4. Track Your Order
    Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package’s status through the corresponding shipping company’s website.
  5. Shipping Issues
    If any problems occur during shipping, such as delays, loss, or damage, please contact our customer service team immediately. We will do our best to resolve them for you.

Thank you for choosing JUST ELLIE LLC. We look forward to providing you with a superior shopping experience!