FAQs
Welcome to JUST ELLIE LLC’s FAQ page! Below are some frequently asked questions and answers from our customers. Please feel free to contact us if you need more information.
- How do I place an order?
You can browse our website, select the instrument you are interested in, and click the “Add to Cart” button. After making your selection, proceed to your cart, click “Checkout,” and follow the prompts to enter the necessary information to complete the payment.
- What payment methods do I use?
We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express), PayPal, and other secure online payment options.
- How will my order be shipped?
Orders are typically processed and shipped within 1-3 business days after payment confirmation. Specific shipping methods and times will vary depending on your address and selected shipping options.
- Can I track my order?
Yes, you will receive an email with tracking information after your order has shipped. You can use this tracking number to check the order status on the logistics provider’s website.
- How do I process returns or refunds?
If you are not satisfied with your purchase, you can apply for a return within 30 days of purchase. Please refer to our Refund and Return Policy page for more details.
- Is there a warranty?
We offer a limited warranty period, subject to the product manual or terms at the time of purchase. Generally, you can enjoy warranty service for manufacturing defects in the instrument itself under normal use.
- Do you provide international shipping services?
Yes, we provide international shipping services. Specific shipping costs and delivery times will vary depending on the destination.
- Do the prices shown on the website include taxes?
Prices do not include applicable sales tax and shipping costs. You will see details of all relevant fees at checkout before order confirmation.
We hope these FAQs help you better understand JUST ELLIE LLC and our products. If you have any further questions, please feel free to contact us; we are happy to assist you!